Hey, Lads and Lassies,

I've just received another e-mail from the lady owner of www.scottishstore.com. here it is, unedited with the exception of my addition of quotes at the staer and end:

"One comment ...... I do hope you introduce yourself if you do plan to walk into the shop after all of the nonsense comments you had about me. You will be immediately told to remove yourselves from the premises by me. We do not tolerate abusive customers here. The fact that you were updated on your order and sent me an email to tell me that you posted something about me and my company is absurd and you expect to visit us? You mention in your email that I left you on hold??????????
Did you remember to add that you ASKED TO HOLD AND I KEPT GOING BACK TO YOU AND YOU STILL WANTED TO HOLD?? You may have learned a lot of tricks from your own customers at your job in order for you to not accept my replies and wanted to have them repeated to you by a male person. Amazing.
We have the right to remove disruptive persons from the store and I will with no doubt do so if I know you are present in our place of business. You may not want to introduce yourself after all. Our dealings with you are now completed and there will not be any further dealings with you. Any and all outstanding orders along with any future orders will be refused."

I guess this hits a new low in the world of samurai CS. I've e-mailed her most cordially reminding her that her dealings with me won't be complete until I receive my two outstanding items. It will be interesting to see whether she decides to refund my credit card for the undelivered items.

Sheesh...all this verbal veracity from a lady who, I guess, probably needs a good wee dram.