Not happy with Buzz Kidder!

[Barclay]

Glad you got a resolution - I have 3 BK sporrans and a BK canvas and I've always been thrilled with everything from them. I can't imagine them not being extremely responsive to a problem, so I'm glad that wasn't the case. They seem always go the extra mile plus a meter or two.

[Riverkilt]

Hey Captain,

Frustrating for sure. Steve laid out the outfit pretty well.

Don't think they waited until they found out via Steve to stand behind their goods.

I have a couple BK sporrans. I also ordered a pair of black and a pair of the brown leather loops that hang the sporran from the belt.

One of the brown ones had a snap that wouldn't hold. I'd be walking along and suddenly my sporran was hanging from one loop. I called or emailed - don't recall - but was told they were sending a replacement right away.

What was so cool is they didn't wait for the bad one to arrive to ship the replacement. They trusted me. A far different business attitude than companies who screw up but insist you ship the bad product back to them before they replace it.

Refreshing to see trust in a supplier.

Ron

[Alan]

I also carry Buzz Kidder sporrans and belts and have had nothing but great responses from them. In fact one time I needed some sporrans in a hurry for an upcomming games and they were very helpful in getting my order to me on time. I'm glad that everything turned out allright for you.