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  1. #11
    Join Date
    10th May 06
    Location
    Halfway there.
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    Glad you got a resolution - I have 3 BK sporrans and a BK canvas and I've always been thrilled with everything from them. I can't imagine them not being extremely responsive to a problem, so I'm glad that wasn't the case. They seem always go the extra mile plus a meter or two.

    [b][SIZE=2] In Soviet Russia, kilt wears you.
    [/b] [/SIZE]__________________________________
    Proudly affiliated: Clan Barclay International, Clan Chattan Society, The Western NC Rabble, The ([i]Really[/i]) Southern Ontario Kilt Society, The Order of the Dandelion

  2. #12
    Join Date
    2nd October 04
    Location
    Page/Lake Powell, Arizona USA
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    Hey Captain,

    Frustrating for sure. Steve laid out the outfit pretty well.

    Don't think they waited until they found out via Steve to stand behind their goods.

    I have a couple BK sporrans. I also ordered a pair of black and a pair of the brown leather loops that hang the sporran from the belt.

    One of the brown ones had a snap that wouldn't hold. I'd be walking along and suddenly my sporran was hanging from one loop. I called or emailed - don't recall - but was told they were sending a replacement right away.

    What was so cool is they didn't wait for the bad one to arrive to ship the replacement. They trusted me. A far different business attitude than companies who screw up but insist you ship the bad product back to them before they replace it.

    Refreshing to see trust in a supplier.

    Ron
    Ol' Macdonald himself, a proud son of Skye and Cape Breton Island
    Lifetime Member STA. Two time winner of Utilikiltarian of the Month.
    "I'll have a kilt please, a nice hand sewn tartan, 16 ounce Strome. Oh, and a sporran on the side, with a strap please."

  3. #13
    Join Date
    30th October 05
    Location
    Sugar Hill, Georgia
    Posts
    249
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    I also carry Buzz Kidder sporrans and belts and have had nothing but great responses from them. In fact one time I needed some sporrans in a hurry for an upcomming games and they were very helpful in getting my order to me on time. I'm glad that everything turned out allright for you.

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