Quote Originally Posted by Mike1 View Post
If you approached the USPS carrier, his supervisor, the local Postmaster and every person in the chain of command all the way up to L'Enfant Plaza with the same degree of charm and tact that you demonstrate to others on this forum, I'm surprised someone didn't laugh in your face and toss you out on your ear.
It took over a month of trying to get any answers at all from the USPS before I reached critical mass on my issues with them.

Will letters occasionally be misplaced or misdelivered? Certainly. Once a week? That's a bit much.

Will letters occasionally be dropped along a route while a carrier is walking? Certainly. Three times just this month. That's a bit much.

Will letter carriers need to pepper-spray loose animals? Absolutely. Pepper-spraying a dog that's in a locked back yard, well away from the route? Inexcusable.

Check this out: The Summit City Mailbag - a publication of a National Association of Letter Carriers branch (Summit City, #116). The cartoons on page four and on the back page seem to be fairly indicative of their general attitude toward their customers.

That particular branch is in your neck of the woods, Mike.

I do find it just a little odd that an organization that represents employees of an ostensibly customer-service-based service like the USPS would post such things in public.

Granted, I've only been in sales, customer service, et cetera for about eighteen years, and I only have awards from three different employers for the levels of customer service that I've demonstrated.

I *do* know customer service. It appears that our local USPS representatives don't. So, whenever I possibly can, I choose FedEx over UPS or the USPS - I've had many, many poor experiences with the latter two, and very few poor experiences with FedEx. Your own mileage may vary, of course.

I also make an effort to publicize those vendors and providers who've done right by me. If you care to check my posting history, I am pretty sure I've defended more vendors than I've said anything bad about.