The belt buckle is not so nice. I opted for a family crest style. The buckle is a generic one with the family crest inserted into a space on the front and held with a metal pin through the back. I will need to find a metal worker to affix it properly if I don’t want it lost.
I'm not going to comment on your various other frustrations, though I certainly do sympathize. I just wanted to chime in re: the belt buckle above. I've carried clan crest buckles in our gift shop from a variety of manufacturers and this seems to be the standard way of doing it -- make a generic buckle blank with a place to affix a standard crest badge. The badge pins onto the buckle. I myself have owned a buckle of this style for years and I have never had a single issue with it. Works like a charm. Though I will say that this is on the belt that I use for more formal occasions, so it only gets worn a couple of times a year.