(Sorry for length of post)
It's been 7 hours since I talked to Ben at SY, so I hope I'm cooled off enough to document the troubles I've had with this business without getting too passionate!
08/04 I ordered an Irish National kilt for $400. Although their website says custom kilts would take 6-8 weeks, I was told it would be done by the first of Sept or mid-Sept. I set up a payment plan of $75 down and $50 a month to be taken from my credit card the 15th of the month beginning Sept 15th. I was very happy!!
08/28 I called about my account since I couldn't pull it up on their website. I was told that feature of the website didn't work and they had the material and were shipping it to the kiltmaker. It would be done in 2-3 weeks. OK, we were still possibly on track for a mid September delivery. I wasn't quite as happy.
09/12 Still no kilt and I realized I hadn't ordered matching flashes. I called and he said it would be no problem to add the flashes. I was told the material was at the kiltmaker and the kilt should be shipped any day. OK, still could be "Mid-Sept".
10/03 (Friday) This time I actually called to find out the status of my kilt since we're a bit past "mid-Sept". I was told it was done and they had it in the shop. It would be shipped "next week". Hmm. Don't they ship on Friday or Saturday? I held my tongue and decided to wait.
10/09 (today at 3:00pm) Mail came--no kilt. Called and talked to Ben. He said it hadn't been shipped yet and he would get it out as soon as he could. I told him all the promises he had already made about dates. He said he was a one-man shop. Did I want him to drop everything and send my kilt? He'd even send it overnight mail if that's what I wanted. He'd eat the postage cost. I explained it wasn't the time it had taken, it was the broken promises he had made about the time involved. Told him I wouldn't be buying anything additional from him. His response: IF YOU'RE NOT GOING TO BUY ANYTHING MORE WHY SHOULD I GO OUT OF MY WAY TO SHIP IT TO YOU NOW? I was shocked at his very unprofessional attitude and his comment. I told him to ship it as soon as possible.
End of story, right? Nope, I went into my on-line banking this evening and found he had charged my credit card $70 following our conversation!!!
Remember, he is to charge the credit card $50 on the 15th. What an a**!!
I have to leave very early in the morning and won't be back until late Sunday night. No way to contact him or my bank until Monday. I plan to dispute the charge through my bank. As soon as the kilt arrives (if it ever does) I plan on paying off my account with him and NEVER doing business with him again!!! :buttkick:
Oh, IF it arrives by next Monday, it will be TEN WEEKS. That's 4 to 6 weeks more than he originally told me. No explanation, no apology. Just attitude!