Quote Originally Posted by JamieKerr View Post
Regardless, I'm greatly impressed by anyone who admits they made an error and are willing to try to fix it.
I'd agree with your statement, the problem I am not impressed by a vendor that admits to making a mistake ONLY after action is threatened or the words 'file a fraud complaint against you' are mentioned.

A respectable vendor would admit to a mistake willingly and as soon as the first contact is made, reading your ordeal account, not after months of attempts to get an answer.

I was going to buy some of their kilts to try them. not anymore I'm affraid.