I had specifically ordered my 8yd 13oz HoE Muted MacDonald of Glencoe back in late November in order to have it to wear last Friday the 13th, the 317th anniversary of the Massacre of Glencoe MacDonalds----appropriate kilt for the appropriate date, and let them know that I would like to have recieved it by Feb 5, a week ahead of the anticipated date I needed it. When it had not arrived by 2/5 I emailed them, and within a few hours got a response that it was being shipped by Parcelforce that very day (how convenient). Unfortunately it did not arrive until the evening of the 13th, far too late to wear, and in terribly wrinkled condition needing a serious pressing (steaming didn't do the trick). On top of that they sent it in a "green" shipping sleeve, one filled with padding made from recycled paper products, and the bag was torn through and through causing the whole kilt to be covered in heavy lint that took my wife nearly an hour to get of with a couple lint rollers. Kilt was otherwise fine--- a bit tight but I have put on winter hibernation weight since ordering it.

Never did get an excuse for why it didn't ship in time for me to have it for the 13th, despite ordering it plenty early enough to accommodate it and specifically requesting a receipt date, and even telling them why I wanted it that date.

With their prices up now, I will probably not use them again unless they have a sale on something I really want badly. I would probably use tartanweb instead, becasue of the price differentials, if I even choose to work with them at all again.