Thanks for that explanation Nick.

I have received the items and I am happy with the sporran. It is the design I ordered and it looks the same as the pictures that I have seen on the website....But I have to admit that I wasn't expecting the bright pink leather in between the backing and the sealskin....or is that the colour of seal skin...why bright pink?

I would like to point out though, that even though I managed to get my address changed at Scotweb 8 days before it was shipped, it was dispatched to the wrong business address. Fortunately it was dispatched by Royal Mail and we have a forwarding agreement with them. Any other courier would have sent it straight back...

In answer to Nick's exhaustive, but very good explanation of what's happening at Sctoweb at the moment.

1) I see no reason why I should contact the Manager Director of a company to complain (by email, phone or fax), when their staff should be keeping me well informed with what is going on. Whenever I phoned them, they could have said that their systems are undergoing change and there may be delays while they are playing catch-up. While realistic time estimates should be put on the website.

2) In addition, I am not a fan of blogs or having to find information on a website, I much prefer direct contact such as emails. They come to me (the customer) rather than me having to go and find out why! What has been particularly demoralising with this incident is the fact that I can see nothing being done on the website. I see no explanation of how the order is progressing and I see no explanation of why its late. I don't believe I saw that the item I wanted was out-of-stock until I had actually ordered it (I may stand to be corrected on this).

3) I post on this forum for several reasons, to get feedback and advice, to praise people, to have fun and to make people aware that not everything is how it should be. I do not put up these kinds of posts lightly or quicky as I consider myself a fairly patient man, and I don't do it because I know that Nick monitors them and they are a likely "back-door" to getting things done. I feel that there are some things people do need to know about.

One thing this post has done, through Nick, is obtained an explanation that may explain why other people's goods may also have been delayed. Let's hope these kinds of delays and communication issues are kept to a minimum!