Yeah, the franchise/dealership system is seriously bent if not completely broken. Perhaps the only good news coming out of our economic woes (this time around) is that dealerships are closing up left and right, and unsuccessful salespeople are leaving the industry -- soon to be selling you big-screen TVs, or "fries with that?" or the like. What will be left should prove to be the folks who keep their eye on customer satisfaction for the long run. Rough way to get there, kind of like those trees that need a forest fire to sweep through before seeds will germinate. . .

Sydnie
Who writes automotive sales training materials (among other things) for a living