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  1. #1
    Join Date
    7th October 07
    Location
    Haverford, Pennsylvania, USA
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    891
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    Credit where it’s due. The post-purchase “we owe you” roof rails for the SUV included installation and cross bars.
    They could have played games with the cross bars as a separate item but they didn’t.

    After only 450 miles I had to have a punctured tire replaced (by the dealer).
    Punctured by a railroad spike. Don't ask how.
    (Don’t be a wimp! If you’re going to get a tire puncture make it a good one!)

    My fault entirely. And did I originally buy the road hazard coverage for the tires? No I did not. :crap:

    The service department has canned language on the receipt: “You may be selected to take part in a survey about today’s visit. If you cannot grade this experience as EXCEPTIONAL, please contact our management team…”
    An invitation to intimidation.
    The cost of a tire for a mid-size SUV was exceptional all right – high. But an internet search (I love these times) showed that the tire was not overpriced.
    The time and cost of the service was very good.
    Very good.
    Exceptional? I’ll have to think about that.

    They do NOT solicit the same “not exceptional? – talk to us” response for the car purchase experience. No surprise there.
    Although I will have the opportunity to rate the buying experience for my credit union. I’m looking forward to that.

    BTW, if you do speak with the service “management team” (past experience) you get some doubletalk and maybe a future free oil change (labor only).
    Nickel and dime (small coins) stuff.
    Last edited by Larry124; 27th April 09 at 09:18 PM.
    [FONT="Georgia"][B][I]-- Larry B.[/I][/B][/FONT]

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