Utilikilt's "software" has been maverick for years. I ordered a black leather UK and got a brown one because of the radio buttons dancing around back then. Turned out to be a good thing in the long run. Back then wasn't happy at first that they didn't confirm my on line order so I could have checked it. They said it was MY fault for giving them the wrong email addy. They had no response for why I got other emails from them just fine or why they didn't phone me IF the email was bad.

Ever since I've called in my orders and dealt with a human being....even then they've cut back their hours so the hours they take orders are the hours I'm at work so despite frequent cravings for a mocha Survival II when I've tried to call in the order there was no one there to take the order.

I've managed to survive well without a mocha Survival II. I'm a great believer in reality therapy. Experience the consequences of your business decisions. I know they'll survive without my buying a 16th UK.

The other factor with UK is their wild and crazy and loose lifestyle - a wonderful way to work if you work there, but sometimes the looseness trickles down to customer service.

Ron