Quote Originally Posted by bigdad1 View Post
Please clarify the time frame for me. You say you ordered in early July and then refer to a six week wait. This is only the 25th of July. I am just looking to understand what is going on and not trying to be smarta**.
Order placed second week June, Paypal charged next day, nearly 4 weeks later I wrote to them on website communications about status of order and received no response, nearly one week later wrote again and no response, one or two days later I contacted them by their own website online customer service chat line and got the useless runaround and never fullfilled promises of future updates and emails, nearly one week later still no communications about order status I contacted Paypal about reversing the order (they have a 6 week time limit on filing these complaints/requests).

My major concerns are that they have poor communications systems about following up with status updates that are useful and informative, poor onsite communications responses (well actually ABSENT responses technically would qualify as below POOR), and then worst of all when I do shat with a customer service rep on their own chat line precisely for that purpose I get no help, then empty and unfulfilled promises of updates that never come. 6 weeks of absolutely nothing except a charge to my paypal account is in my opinion unacceptable, and when combined with the misinformation (some might use the term "lies") provided by the absolutely no help "help line", the overall experience is rated that of UNSATISFACTORY.

I don't mean to be crass or vindictive. Paypal will make sure I either get my items promptly or refund my money then go after the vendor to make good for paypals costs, so I will not be out anything other than time and effort and some frustration. As those who have read my other reviews can tell when I find good things I freely state them, when I find problems I attempt to understand them before making a final assessment. But in this case I cannot understand not only the complete lack of communication and response to my attempts, but the actual help line lack of help and frank misinformation on top of that. I think if a vendor finds that there will be an unexpected delay in their ability to deliver an item they should let you know about it---if a stock item is out of stock they should know that when they go to check their stock for the shipment fulfillment and let you know then, if they know they are at the mercy of a manufacturer they should let you know the item will be drop shipped separately and approximately what the time line for that will be (after all the supplier is their responsibility to manage). Anything less than open and honest communication is just bad business practice, which should be met in this kind of forum with appropriate and honest appraisal of the outcomes of that practice. I would do the same with any of the sponsoring or non-sponsoring vendors or individual artisans on this site, as I hope others would.

Hope this helps.

jeff :ootd: