Who was the shipper?

Of course your service is going to vary depending on your location, as so much is in the hands of the local delivery driver. But we ship largely via FedEx Ground and Home Delivery, and I know they attempt delivery multiple times before returning a parcel (I think at least three successive days in a row).

Also, I would have hoped tartanweb would have shipped the kilt insured. Once, exactly once, have I lost a kilt in transit. Like yours, it was a custom woven cloth. FedEx said they delivered it. Customer claims to have never received it. Because FedEx records indicated it was delivered all they had was my word that my customer never received the package. But they went ahead and paid for the full retail value of the lost kilt, anyway. And, of course, we supplied our customer with another kilt.