What's up with the Scottish Lion Import Shop?

[RockyR]

This is NOT a slam against Scottish Lion, but my thoughts in general...

Whenever I buy anything online, I call or email the company FIRST to see how their service is. I come up with any reason to talk to them (usually "is this product in stock" or "what's the turnaround time"). If I don't hear back within 24 hours (excluding weekends), I'll take my business elsewhere. Better to avoid vendors with poor customer service when I'm buying a product sight unseen.

[CMcG]

I bought a hunting sporran from them a while back and had a small problem with their checkout system online. No problem with emails being answered but I eventually had to call them to sort it out. Luckily they gave me a number for someone in their Nova Scotia office (rather than the 1-800) who was very helpful and I had my sporran a few days later.

My thread about the experience is here:
http://www.xmarksthescot.com/forum/f...-review-59699/