How-to-get someone to send you something you've paid for?

**Downunder Kilt** · 20th September 10, 02:27 PM

Originally Posted by greenfordranger

Thanks for the call Steve. He has explained their situation to me & I'm very understanding of it. As I said before, the people at the Celtic Croft are very nice people and sell quality items. I was just having trouble w/getting this issue resolved. It looks as though we're headed in the right direction!!! Thanks again Steve for contacting me & I look forward to wearing those flashes!!!

Good to see your getting some resolution on your concerns greenfordanger and good to see the vendor attending to a problem. Now will the vendor (SHO) that I am having a problem with, take a hint from yours?

**greenfordranger** · 20th September 10, 03:14 PM

Hopefully so Downunder! I'll keep my fingers crossed for you

**greenfordranger** · 27th September 10, 08:54 AM

Got a message from Steve. The flashes should be sent out at the end of the week

Thanks again to Steve & The Celtic Croft for helping me get this resolved! I'll respond once my flashes come in so we can close this thread on a positive note for all parties!!!

**James C** · 30th September 10, 06:19 AM

Hey Greenfordranger, Happy to hear you have received a resolution to your issue with flashes. On page 2 or 3 you asked about some Ghillie Brogues. There are some nice padded ones we recommend they are great for pipers and drummers and really comfortable I have been told by many. Our Pipe Band wears them and loves them.

In regards to Murray tartan which one did you get out of curiosity?

**greenfordranger** · 30th September 10, 06:33 AM

Thanks Brandon. It's Murray of Atholl Ancient. I'll check your site for those brogues if that's where I can find them. Thanks for the info

. I have a cheap pair that have been worn once in a parade & I think that'll be all they're worn in. A wee bit on the tight side if you know what I mean

**MacBean** · 30th September 10, 06:37 AM

Glad to see this was resolved, but sorry it had to go public. I've done well with Celtic Croft, and recommend them to anyone with small feet!

**greenfordranger** · 2nd October 10, 07:42 PM

Thanks Mark. I'm also sorry that it had to go this way. But the great news is that the Celtic Croft sent my flashes yesterday & I go them today

Not only did they sent the flashes but also the left over tartan that they had to order to make them! Thanks Steve, Lorie & the Celtic Croft for helping to resolve this issue

I may have said the opposite before, but I will continue to do business w/the Celtic Croft

**westy1970** · 5th October 10, 09:31 AM

I am glad to see you got it resolved. I bought from them at Estes Park and placed a subsequent order which was partially shipped. When I called about the other item the time frame went from 2 days, to a week, to 3 weeks, to know 4 weeks = which is really 6 since I placed the order 2 weeks ago. Since, for me, time is of the essence I will be cancelling the order and ordering from a competitor. This has no bearing on any future business I will do with them I will just adjust my expectations and call before ordering something I may need in a timely manner

**greenfordranger** · 5th October 10, 11:13 AM

It's been my experience w/them that when your order is placed if you request a time frame they will meet it, this unfortunately was just a missed item for me. The Celtic Croft has had 2 different kilts & 1 pair of flashes

shipped overnight to me to meet my time frame & they covered the extra shipping cost. I'm sorry you're having trouble w/your order. If you still want the item, Steve from the Celtic Croft is on XMTS and you can find him in this thread. Send him a PM or call them at 1-888-569-4373 & I'm sure he'll do his best to help you. It's my understanding from him that they are quite busy right now. Good Luck

**westy1970** · 5th October 10, 11:23 AM

I already called and cancelled my order. My story is the time frame. I have no problem with them, otherwise and will likely order from them in the future. I like their stuff and they were very accommodating in my special circumstance in Estes. They were very friendly, as stated above, when I called to cancel. If I could wait another month for my kilt, I would. I am ordering an AmeriKilt in heavy canvas that was confirmed to be in stock this morning. I look forward to shopping the Celtic Croft at next year's Long's Peak Festival.