One of the problems we are fighting is that the version of the vBulleitin software we currently use was not originally set up to have any albums.
We have a plugin called photoplog to do that. Photoplog is known to have problems quirks and bugs.

I am investigating upgrading our software to the new ver. 4.0 which has personal albums within each members public profile. Sort of a photo showroom built into it. But as ver 4.0 has been out for less than one year and still has bugs of its own I am reluctant.

All I can suggest is to keep trying. If you are still having problems please contact me with the information above via email.