My kilt from Keltoi came packaged in a way that I could take it out of the box and wear immediately (after taking out the five rows of basting stitches!). It was carefully rolled and wrapped and boxed and made it from Canada to Australia without a single crease. Maybe I was spoilt, but I think every kilt I have shipped from O/S will be compared to that experience. I wouldn't be happy in these circumstance either if I were you, and I'd be speaking to the kilt maker and asking them to reimburse you for the cost of having it professionally re-pressed.