X Marks the Scot - An on-line community of kilt wearers.

   X Marks Partners - (Go to the Partners Dedicated Forums )
USA Kilts website Celtic Croft website Celtic Corner website Houston Kiltmakers

User Tag List

Page 2 of 2 FirstFirst 12
Results 11 to 15 of 15

Hybrid View

  1. #1
    Join Date
    11th March 05
    Location
    Toronto, Canada
    Posts
    172
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by bear@bearkilts.com
    starbkjrus wrote, "I would suggest that your company get its collective act together or stop selling at all." This is a bit of a stretch! Utilikilts is the company that started much of the casual kilt biz. We owe them a lot, customers and kiltmakers alike. We at least owe them a fair shake.
    While his response may have been a bit over the top (from what I have seen I'd say it was), none-the-less, he's the *customer* and he should expect to receive good value for his money, and that includes good timely service. He doesn't care if 99% of all customers are satisfied. He just wants them to fulfill their end of the deal. Is that so much to ask? And when mistakes inevitably happen, that's when customer service is put to the test - not when everything is going well.

    Do they deserve a fair shake? Of course. Let them respond if they want to. I'm more than happy to consider both sides of the story. Maybe there is a lot more than we know.

    But in my opinion he doesn't owe Utilikilts *anything* because they "started much of the casual kilt biz." That's like saying I should give Mcdonald's a break when they serve me cold fries because they were one of the first fast food businesses.

    Kevin

  2. #2
    Join Date
    6th April 05
    Location
    Hollywood, Florida
    Posts
    578
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Starbkjurs asked about other solid kiltmakers, and some people here gave him answers. Nobody is tryinh to bash down Utilikilts, just giving him other options since he does not want to deal with them anymore.
    Last edited by Manu; 4th August 05 at 11:44 AM.

Page 2 of 2 FirstFirst 12

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

» Log in

User Name:

Password:

Not a member yet?
Register Now!
Powered by vBadvanced CMPS v4.2.0