Customer Service Expectations

**Mike1** · 13th October 04, 05:18 AM

What Jimmy said, yeah...

I detest being lied to. If something is going to take 10 days, don't tell me 6 for fear of losing my business. If it is going to take 10 days, tell me 14 and let me be surprised by the "early" delivery date.

Jimmy, we could start an entire thread on customer service pet peeves, aye?

Peace,
Mike

**RockyR** · 13th October 04, 07:32 AM

Uh.. I think you did...

**Colin** · 13th October 04, 09:05 AM

Originally Posted by JohnAllen

You all know how much time it takes Bear to get you a kilt and I am sure that if he spent less time here he would be a litle quicker but I would think you would all rather he keeps posting here at the rate he does.

You mean Bear,the guy that spends all day building kilts in a store with no computer or internet connection. The guy that orders each fabric as he receives orders for it, so that he is never out of stock of the tartan that you want. That same guy that comes home from that store and spends time with his wife and kids, then replys to his emails, and then hops on the forums to answer questions about his business and have a bit of fun too. The same guy that can only join his buddies for a pint one night a month, due to his busy schedule.

No, I didn't think you were talking about that guy! :x

**bear** · 14th October 04, 01:54 AM

Originally Posted by Colin

Originally Posted by JohnAllen

You all know how much time it takes Bear to get you a kilt and I am sure that if he spent less time here he would be a litle quicker but I would think you would all rather he keeps posting here at the rate he does.

You mean Bear,the guy that spends all day building kilts in a store with no computer or internet connection. The guy that orders each fabric as he receives orders for it, so that he is never out of stock of the tartan that you want. That same guy that comes home from that store and spends time with his wife and kids, then replys to his emails, and then hops on the forums to answer questions about his business and have a bit of fun too. The same guy that can only join his buddies for a pint one night a month, due to his busy schedule.

No, I didn't think you were talking about that guy! :x

Colin,
Thanks for the defense. I don't know that JohnAllen meant any insult but it's nice to have someone stand up for you just the same. I think he meant he liked having me, as a kiltmaker, post.

JohnAllen,
My time posting here is now after I get home from work, so there's no time taken away from kiltmaking. This forum is one of the reasons I didn't want a computer at work. No distractions.
My store is a tiny place, mostly filled with tables on which to make kilts. I haven't even had time to set up displays for accessories, yet. They're just hanging off whatever protuberances I can find. The main reason for the store is to get caught up on the orders.

One more thing. I don't post that often. I was number 4 to sign up for XMarks. I'm number 12 as far as number of posts, with some frequent posters gaining fast. I think I'm posting less of late because I don't have access to my computer all day.

**bubba** · 14th October 04, 08:28 AM

Bear, your posts are appreciated but I think we all know that doesn't pay the bills or fill orders, and, of course, time with the family is important. We may not see as many posts from you of neccesity, but they're still quality posts so we still appreciate them.

**RockyR** · 14th October 04, 03:20 PM

Bear you are absolutely right that was not an insult or attack or admonition etc..

I think it's great Bear comes in here as much as he does. Seems He and Rocky are the two makers spending most time here. I made that clear in other posts that that is one reason I would rather buy a bear Kilt over a stillwater.

BTW Bear do you make any solid color Kilts?

**Mychael Sporrano** · 14th October 04, 05:44 PM

Originally Posted by bear@bearkilts.com

Thanks for the defense. I don't know that JohnAllen meant any insult but it's nice to have someone stand up for you just the same. I think he meant he liked having me, as a kiltmaker, post.

I didn't take it as anything other than a tongue-in-cheek comment of appreciation on the part of JohnAllen.

What is interesting is that I have learned from Colin's comments that there are also Mama and Baby bears about. This is the first I have heard about Bear's family and am glad for the information. Here I was picturing a curmudgeonly hermit addicted to sewing and Oprah. Now I am picturing a curmudgeonly family man addicted to sewing and Oprah!

Mychael

**bear** · 14th October 04, 06:47 PM

Originally Posted by JohnAllen

Bear you are absolutely right that was not an insult or attack or admonition etc..

I think it's great Bear comes in here as much as he does. Seems He and Rocky are the two makers spending most time here. I made that clear in other posts that that is one reason I would rather buy a bear Kilt over a stillwater.

BTW Bear do you make any solid color Kilts?

I make quite a few solid coloured kilts. I have black, royal blue, green, seagull grey, and saffron in stock.

**bear** · 14th October 04, 06:52 PM

Originally Posted by Mychael

Originally Posted by bear@bearkilts.com

Thanks for the defense. I don't know that JohnAllen meant any insult but it's nice to have someone stand up for you just the same. I think he meant he liked having me, as a kiltmaker, post.

I didn't take it as anything other than a tongue-in-cheek comment of appreciation on the part of JohnAllen.

What is interesting is that I have learned from Colin's comments that there are also Mama and Baby bears about. This is the first I have heard about Bear's family and am glad for the information. Here I was picturing a curmudgeonly hermit addicted to sewing and Oprah. Now I am picturing a curmudgeonly family man addicted to sewing and Oprah!

Mychael

Hey!
I'm not nearly old enough to be called curmudgeonly! (And I can't stand Oprah!)

Also, if you have a closer look at my site, you'll see Cub's Corner, my son's page. It's worth checking out just for the Scottish Ninjas.
http://bearkilts.com/cub/cubpg.html

**Mychael Sporrano** · 15th October 04, 05:34 AM

Originally Posted by bear@bearkilts.com

...if you have a closer look at my site, you'll see Cub's Corner, my son's page. It's worth checking out just for the Scottish Ninjas. http://bearkilts.com/cub/cubpg.html

I never bothered to check out the Cub's Corner before. I suppose that was a pretty good clue that you had kids around the place! I just now followed the link to Scottish Ninjas- good to learn that there is a new major food-groups in town: alcohol, martial arts and guys in kilts!

Has there been any progress made on the kilt kit front? Just curious.

Mychael