X Marks the Scot - An on-line community of kilt wearers.

   X Marks Partners - (Go to the Partners Dedicated Forums )
USA Kilts website Freedom Kilts website Scotweb websiten Burnetts and Struth website Celtic Croft website
Xmarks advertising information Celtic Corner website Xmarks advertising information Houston Kiltmakers Xmarks advertising information

User Tag List

Page 1 of 3 123 LastLast
Results 1 to 10 of 26

Thread: Glengarry Hat

  1. #1
    Leonard (MacGregor)Tinker is offline Oops, it seems this member needs to update their email address
    Join Date
    29th January 11
    Posts
    26
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Glengarry Hat

    Hello,

    On October 28, 2010 I ordered from Scotweb a Glengarry hat. It was rather expensive, 73 GBP plus 10 GBP shipping, in USD that's about $134 total. It was shipped November 26, 2010 and in due course I recieved the hat. Last Sunday, February 20, 2011, I noticed the red pom pom had fallen off somewhere. I am told today, by email, that Scotweb is unable to do anything about this. This strikes me as a clear breach of warranty, and given the price of the hat, pretty substandard customer service. I have, by the way, in the last 3 or 4 months, spent 1011.86 GBP ($1643.99 USD) with Scotweb and I would have expected better warranty service. When the kilt came it was about 2" too large. In fairness this may have been from faulty measuring on my part, nevertheless when I called Scotweb I was told they didn't do alterations and I was advised to contact a local tailor, which I did. The long and short is my likelyhood of buying in Scotland in the future is low.

    Regards,

    Leonard Tinker

  2. #2
    Join Date
    5th August 08
    Location
    Lancashire, England
    Posts
    4,345
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    That's an awful lot of money to spend with one company and a very expensive hat in my opinion. I would expect a little more return loyalty too if I'd spent that much money with them and it had taken them 4 months to send me defective gear... Not good!

    Quote Originally Posted by Leonard (MacGregor)Tinker View Post
    ... The long and short is my likelyhood of buying in Scotland in the future is low...
    Can't say I blame you either.

  3. #3
    Join Date
    4th November 10
    Location
    Arizona
    Posts
    996
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Seems to be a common thing to have poor quality merchandise coming from Scotweb...
    [-[COLOR="DimGray"]Floreat Majestas[/COLOR]-|-[COLOR="Red"]Semper Vigilans[/COLOR]-|-[COLOR="Navy"]Aut Pax Aut Bellum[/COLOR]-|-[I][B]Go mbeannai Dia duit[/B][/I]-]
    [COLOR="DarkGreen"][SIZE="2"]"I consider looseness with words no less of a defect than looseness of the bowels."[/SIZE][/COLOR] [B]- John Calvin[/B]

  4. #4
    Leonard (MacGregor)Tinker is offline Oops, it seems this member needs to update their email address
    Join Date
    29th January 11
    Posts
    26
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    In fairness it didn't take 4 months, I ordered the hat October 28, 2010 and it was shipped November 26, 2010. I probably received it 2 or 3 weeks later.

    Regards,

    Leonard (MacGregor) Tinker

  5. #5
    Paul Henry is offline Membership Revoked for repeated rule violations.
    Join Date
    16th January 06
    Location
    London
    Posts
    1,351
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Burly Brute View Post
    Seems to be a common thing to have poor quality merchandise coming from Scotweb...
    Are you not getting confused between Scotweb and Tartanweb? they are completely different companies?

  6. #6
    Join Date
    22nd September 08
    Location
    Aberdeen/Huntly, Scotland
    Posts
    1,141
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Leonard (MacGregor)Tinker View Post
    In fairness it didn't take 4 months, I ordered the hat October 28, 2010 and it was shipped November 26, 2010. I probably received it 2 or 3 weeks later.

    Regards,

    Leonard (MacGregor) Tinker
    Personally I dont think you can complain if it fell off if you have had it for 4 months, sure if it was just after you got it fine but I think thats pushing it.
    Its easy enough to make another toorie anyway or you could keep your glengary without one.
    Jordan
    The hielan' man he wears the kilt, even when it's snowin';
    He kens na where the wind comes frae,
    But he kens fine where its goin'.

  7. #7
    Join Date
    5th August 08
    Location
    Lancashire, England
    Posts
    4,345
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I hear what your saying Jordan but this isn't a 14.99 ebay jobbie. It's 70+ quids-worth. If I paid £70 for a hat, I wouldn't expect bits to drop off it within a matter of weeks. Still not good enough.

  8. #8
    Join Date
    22nd September 08
    Location
    Aberdeen/Huntly, Scotland
    Posts
    1,141
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    You have a point there John
    The hielan' man he wears the kilt, even when it's snowin';
    He kens na where the wind comes frae,
    But he kens fine where its goin'.

  9. #9
    Leonard (MacGregor)Tinker is offline Oops, it seems this member needs to update their email address
    Join Date
    29th January 11
    Posts
    26
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Hello,

    In any case I haven't had the hat four months anyway. It was shipped from Scotweb November 26, 2010 and I recieved it about December 15, 2010. Therefore I had it about two months when the pom pom fell off. It strikes me as a valid warranty issue. Given the unwillingness on Scotweb's part to deal with the kilt that fit badly it also strikes me as poor customer service.

    Regards,

    Leonard (MacGregor) Tinker
    Last edited by Leonard (MacGregor)Tinker; 24th February 11 at 03:28 PM.

  10. #10
    Join Date
    6th July 07
    Location
    The Highlands,Scotland.
    Posts
    14,576
    Mentioned
    9 Post(s)
    Tagged
    0 Thread(s)
    That is unfortunate and I don't wish to be mean here and assuming that the pom pom has not gone astray, has no one got a needle and thread in your part of the world?
    " Rules are for the guidance of wise men and the adherence of idle minds and minor tyrants". Field Marshal Lord Slim.

Page 1 of 3 123 LastLast

Similar Threads

  1. A different take on the Glengarry Cap
    By mrtackytn in forum How to Accessorize your Kilt
    Replies: 2
    Last Post: 27th August 09, 05:51 PM
  2. Glengarry Help
    By DamnthePants in forum Kilt Advice
    Replies: 11
    Last Post: 24th June 09, 12:32 PM
  3. Glengarry ???
    By puffer in forum How to Accessorize your Kilt
    Replies: 34
    Last Post: 26th September 08, 10:35 AM
  4. My Glengarry hat
    By Rogerson785 in forum How to Accessorize your Kilt
    Replies: 6
    Last Post: 18th September 08, 11:04 AM
  5. New Glengarry
    By davedove in forum How to Accessorize your Kilt
    Replies: 17
    Last Post: 19th July 06, 12:33 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

» Log in

User Name:

Password:

Not a member yet?
Register Now!
Powered by vBadvanced CMPS v4.2.0