So, a while back, I'd ordered a SWK Nightstalker. It took a 3 1/2" blind hem (hey, I've got short legs), but I love the security of the buckles rather than the snaps/velcro of my AKs (I'll still wear the AKs around the house, but if I'm going anywhere where a ratty t-shirt won't do, it will be the SWK for sure).

Anyhoo.. I have a birthday coming up, and Mrs. Coder starts talking about birthday presents. Of course, I start thinking that another Nightstalker would go quite nicely in the suitcase for our upcoming vacation. After some concern on her part (she's starting to think that a heroin habit would be less expensive), she acquiesces. Jerry's Unladen Swallows do their thing, and...

Deliver a very pretty Black Watch SWK Standard to my doorstep yesterday.

I'll admit I was a little taken aback by it, but I e-mailed Jerry this morning. I'd received an answer within an hour or so, and a new set of Swallows (hopefully Unladen and Uninebriated this time) are on their way with a certified Nightstalker even as we speak.

Seriously, neither Jerry or I are sure where the "Oops" occurred, but it's nice to know that, even in the moments when Murphy and His law rear their heads, that Jerry went out of his way to square me up. A lot of places would have made me send it back (on my dime, reimbursed or not) before shipping the replacement.

So, another vote for good customer service!

P.S. How do you STOP buying kilts? I seem to be picking them up at the rate of about one every two weeks, and I've got a couple of more planned out as soon Jerry gets them back in my size?