Well the Kiltmart saga continues. As posted previously, I did finally receive a kilt from them after numerous unanswered phone calls and emails. The excuse I was given for the huge delay in shipping (despite the fact that I had paid instantly) was the employee was out with the flu.
Well, it turns out they shipped the wrong size. I have received several emails from them recently appologizing for the delay and poor communication, now blaming it on the unexpected departure of their employee.
So what was it, the flu or leaving unexpectedly?
Either way, I have a problem with a company that doesn't understand their employees are the official representatives of their firm.
I was offered the option of returning the kilt for an exchange in the correct size. After all the time and hassle it took me to finally get a kilt shipped....even if it is the wrong size...do they seriously think I'm going to take time from work to stand in line at the Post Office to return it to them...possibly never to be seen again? I think not. If I can't find a young piper here in Lincoln that it will fit, I have decided to donate it to my local Goodwill store.
I can't believe what horrible customer relations I have experienced from Kiltmart.

In contrast, I ordered my third kilt from Jerry at Still Water Kilts (a beautiful Night Stalker) and received it within 3 business days. I also received an email from Jerry on Monday to let me know it had shipped. Jerry is a stellar shop owner and certainly the model of proper customer service.

I've learned my lesson and will stick with the owner who is honest, values my business and works hard to keep it.