Let's try to take this at face value and assume that these folks honestly think that they're making a needed improvement on a product and not trying to intentionally deface a work of art. You know...for some folks it's just a way of making a living and not a lifestyle...to you it's an adorable puppy that'll be your friend for life, to the pet store guy it's livestock. The velcro thing may seem like a desecration to you but I'm sure that these folks think that it's a good idea and that they're doing something to make their customers more satisfied.

Best

AA