I have been a customer of The Scotland Yard for over 15 years and have never had any problems. The owner Mr. Ben Fay has always been very polite on the phone and the kilts and products have always been of the finest quality. I have heard that this "Mac" who seems to know so much was a recently terminated employee and that The Scotland Yard is still under ownership of the same family that has had the store from the beginning. It seems to me that people should know the facts instead of listening to just one side of the story.