I had a similar issue with USPS. I ordered a Prince Charlie from Scotland. My rural mail carrier left the "Sorry we missed you" card. I signed it, authorizing them to leave the package at my home. The rural mail carrier took the card, left a new card.. and did not leave the package. I signed the 2nd card... same thing. I get a third card "Final notice"... same thing. Finally I get a letter saying they are going to send it back to Scotland... I called the post office and had some choice words.