Service Experience with Sears

[Squeaky McMurdo]

Well, what good is a warranty from Sears guaranteeing repairs if the repair guy doesn't do his job? I'de just find someone else to fix it and not worry about the warranty. I figure those are just a way for sales people to make more money.

[starbkjrus]

Interesting. I wonder if it's a regional thing. Our experience with Sears has been such that we now buy ALL appliances and electronics from them. Best Buy here has one of the poorest reputations for service calls




Best of luck Alan.

[Alan H]

Well, what good is a warranty from Sears guaranteeing repairs if the repair guy doesn't do his job? I'de just find someone else to fix it and not worry about the warranty. I figure those are just a way for sales people to make more money.

My thoughts, *Exactly* after the fourth time we got stood up. So what if the warranty gets invalidated? The warranty is useless...might as well get the machine fixed right now by someone else, anyway...

However, get this.

According to yesterdays Sears guy, they don't just replace the bearing when they do this, they replace the whole drum assembly. Why? Because the labor to separate the bearing and the drum costs more than buying a new drum. All-up, the estimate for doing this job, including parts, is almost $1,000.

The Washer Cost $800!!!!!!!

Apparently Joan asked the guy why Sears just doesn't give us a new washer. He mumbled something about warranties.

Since it's still in a warranty, it is costing us nothing but masses of aggravation, so I"ve canceled the "Extended Protection Agreement" (we'll see if they ever refund our $250), I doubt it... and if the thing breaks after the manufacturers warranty ends, then tough beans, we buy a new one from someone else.