I have to second Rex's sentiments here. Sometimes wisdom and experience is hard-bought, but residual anger just makes one unpleasant to be around. You had a bad personal experience with a retailer of Highland Dress products, no one was maimed or killed...

If I do not receive the sort of service that I consider acceptable when dealing with a business I take my custom elsewhere. This works well for me.

I recommend Matt Newsome at the Scottish Tartans Museum. He has always exceeded expectations and is able to source custom items when needed.

Cordially,
David