Bad experience with 3 feathers pewter

[Panache]

As it was apparent that the customer calling failed to understand that "Three Feathers" was a native American name it is a pity that Mr. Jones did not offer some clarification for his potential customer such as "Sir, my name is David N. Three Feather Jones" I'm sure that Josh would have apologized and both gentlemen could have laughed it off and done business. Occasionally we have to accept that other people do not share our experiences and instead of making them come to us we need to come to them and offer information.

Cheers

Jamie :ootd:

[sydnie7]

As it was apparent that the customer calling failed to understand that "Three Feathers" was a native American name it is a pity that Mr. Jones did not offer some clarification for his potential customer such as "Sir, my name is David N. Three Feather Jones" I'm sure that Josh would have apologized and both gentlemen could have laughed it off and done business. Occasionally we have to accept that other people do not share our experiences and instead of making them come to us we need to come to them and offer information.

Cheers

Jamie :ootd:

As a female named Sydnie I've suffered through variations of this business situation for many decades, exacerbated by my chosen career in a predominantly/traditionally male occupation. I've always tried to handle the inevitable misunderstandings with grace and humor, but nobody's perfect.

"Coming to them" does get tiresome when it happens time after time after time. . . I think if I were looking to do business with a company, I might have checked out their website a bit more carefully before picking up the phone. Yes, Mr. TFJones could have handled it better as well, but it doesn't seem he is the "first line" of customer contact and I would make allowances for the artistic temperment as well.

Bottom line, if you're keeping score, I'd mark this one heavily to one side and lightly on the other. BTW, rushing over here to post about it is a whole 'nother issue in my mind. Type -- reread -- think -- click.

[Lyle1]

"Coming to them" does get tiresome when it happens time after time after time.

If you are in business, and you want people to spend money with you, that's kind of what you need to do. Why would anyone support a business where they were not treated well?

I worked in a service industry for 35 years, and some of the clients worked my last nerve, but being rude wasn't an acceptable option.