How-to-get someone to send you something you've paid for?

[artificer]

Assuming that the undelivered pieces are well outside the time promised to you, you might wish to send them one more email, citing the number of times you've contacted them, and their response each time. Then add that this is their last chance to square things with you before you:

a) reverse charges for the un-delivered item on your credit card
b) let the web know of this problem, and name names.

It is odd that the kilt and plaid would be made but they couldn't supply the flashes.

Flashes are a pretty small thing to get hung on, but getting the run-around is never justifiable in customer service.