Information for tartan buyers

[Barb T]

I would add to Alan's post that I did most (but not all) of the back-and-forth with a number of mills, and I can say without hesitation that all were cheerful, speedy, and thoroughly professional in their replies. They were completely clear about what they could and could not do, and everyone I interacted with had procedures in place to insure that there would be no misunderstandings about what we as customers would receive.

Every time I have ordered a custom weave, regardless of whom it is from, there have been check points where I can see exactly what they think they are going to weave, and I can check that against what I want. This can be critical - at one point in the Scottish Wildcat process, an email page got left off when the sett was sent to the design room, and the computer drawdown that I received bore no resemblance to the sett that we wanted. It was a simple error that was easily fixed with one email, but I mention this to reassure those who are ordering a custom weave that there are stages in the process when you DO get to check that everything is OK before you commit to big bucks. And it certainly saves the company the expense, hassle, and bad publicity of a weave that has a blunder in. So, it's good for all concerned.