It seems that the guy did not make the connection that his caller was unaware of his name being that of the business.

If he had, and then taken the time to explain I am sure a few words would have sufficed to resolve the difficulty, rather than bawling 'Three Feathers' down the phone.

It surely can't be the first time confusion has resulted.

When I was first in an office and answering the phone to the public, I was actually instructed in the correct way to open the conversation. We had to make a note of the call and what was said - something I assumed was standard practise until I found otherwise.

It is a pity that Mister Three Feathers choses to assume callers are being obtuse whan they fail to recognise that he is giving his name - there is the old adage that you can catch more flies using jam than vinegar.

Anne the Pleater :ootd: