Quote Originally Posted by Panache View Post
One very important thing though, give them the option to apologize and make things right. Sometimes good people can behave really stupidly and maybe if given a chance they can learn from this and make good on a bad interaction.
I can think of at least 2 companies I've had negative experiences with, and I wrote them a politely worded email on both occasions detailing the experience...both times the organization apologized and definitely made it up to me. You may have gotten him on a bad day, and we all have at least one of those I'm sure! Give him a chance to make it right, if he doesn't....then you know what to do.