What should we have to accept when buying a custom made kilt?

**artificer** · 5th February 11, 07:03 AM

Originally Posted by CMcG

This is the third attempt of Tartanweb to provide an acceptable quality product to denmcdough. It is certainly better than the first two attempts but by no means perfect. I didn't actually notice the saggy pleats when I first saw the pictures on another thread... that is to say, it's bad but not terrible.

Waitaminute! I thought this was a shot of the 2nd attempt

If this is the third go, something has GOT be wrong. Off measurements? I've never seen a custom fitted kilt hang like that.

Edit: I went back and searched... it is the third attempt. Did it straighten out after a hang and a steam? Because this pic was shot 'right out of the box'. It would be unfortunate to base this thread entirely on the kilt being 'off-kilter' from shipping.

**denmcdough** · 5th February 11, 07:26 AM

Yes, unfortunately, this IS the third attempt.

Upon contacting Scott at TW, he was going to give a hand stitched kilt by one of Scotland's finest, but reconsidered and will, now, refund my money and postage. I was willing to give it a 4th go if I was guaranteed a good kilt. Scott did not want to do that, so I await his refund. I do appreciate him, at least, going that far. He, also, said I can have a 10% discount on future items. Well, I'd definitely take him up on that offer for accessories, but not a kilt!

Someone sent a PM, made a comment that the problem was not the kilt!! So, the implied message is that it's me! Well, I have a hand stitched kilt from Wally Catanach that is awesome. I have an off the rack kilt from Marchbare and it's awesome. I have cheap Pakistani kilts that hang nicely, so the problem is me!!!!???? I don't think so! Hmm, something's a miss here!

Oh, a good kilt should hang properly right out of the box, sans the minor wrinkles. I did, in a good effort, steam it anyway. It did not help!

**artificer** · 5th February 11, 07:37 AM

Originally Posted by denmcdough

Yes, unfortunately, this IS the third attempt.

Upon contacting Scott at TW, he was going to give a hand stitched kilt by one of Scotland's finest, but reconsidered and will, now, refund my money and postage. I was willing to give it a 4th go if I was guaranteed a good kilt. Scott did not want to do that, so I await his refund. I do appreciate him, at least, going that far. He, also, said I can have a 10% discount on future items. Well, I'd definitely take him up on that offer for accessories, but not a kilt!

Steve Ashton sent a PM, made a comment that the problem was not the kilt!! So, the implied message is that it's me! Well, I have a hand stitched kilt from Wally Catanach that is awesome. I have an off the rack kilt from Marchbare and it's awesome. I have cheap Pakistani kilts that hang nicely, so the problem is me!!!!???? I don't think so! Hmm, something's a miss here!

Oh, a good kilt should hang properly right out of the box, sands the minor wrinkles. I did, in a good effort, steam it anyway. It did not help!

Ouch! At this point you might just be better off with your money back and a different kilt maker anyway.

I'd be curious to know what Steve's thoughts were on why you were the problem. When I first looked at it I thought there might be a measurement off on the hips/rump that might make it hang oddly. I'm not saying that's what it is (I'm no kilt-maker), but that's the impression I got from the pic.

That said, I'm sure you were re-measured at each attempt, so that can't be it.

As for it hanging properly right out of the box... I had one kilt come perfectly... it looked like it had never been rolled and mailed. The other looked as if every postal worker between Scotland had twisted, sat-upon, and thrown the package down the stairs

It hung a bit like yours right when I opened it (I hadn't yet tried it on), but immediately flattened out once it hit a steamy shower.

**rtc872** · 5th February 11, 08:03 AM

Originally Posted by artificer

Waitaminute! I thought this was a shot of the 2nd attempt

If this is the third go, something has GOT be wrong. Off measurements? I've never seen a custom fitted kilt hang like that.

Edit: I went back and searched... it is the third attempt. Did it straighten out after a hang and a steam? Because this pic was shot 'right out of the box'. It would be unfortunate to base this thread entirely on the kilt being 'off-kilter' from shipping.

The last I saw it was a second attempt as well! I saw the dismal first attempt and thought the second was a great improvement but if this is the thrid! I am sorry there is something wrong with the the maker.

I would have thought regardless of price that three tries would end in a reasonable kilt.

**denmcdough** · 5th February 11, 08:24 AM

My Bad! Poor etiquette on my part, that PM. Sorry for the indiscretion. Post has been edited!

And to reiterate, Scott, to his credit, has agreed to a refund. So I'll have to move on with this.

GG · 6th February 11, 08:58 AM

Originally Posted by denmcdough

And to reiterate, Scott, to his credit, has agreed to a refund. So I'll have to move on with this.

Well, at least you have got a refund. However, to me it indicates, that Tartanweb has given up making you a decent kilt, probably because their last attempt is the best they can.

As I have understood from your thread you ordered the kilt back in August 2010, meaning more than half a year ago and haven't got anything but troubles.

Hopefully you'll find another kiltmaker/vendor who is capable of doing the job.