What should we have to accept when buying a custom made kilt?

[Leonard (MacGregor)Tinker]

I purchased my first kilt several months ago from Scotweb. It is very well made, of 16 ounce wool from Lochcarron in the modern MacGregor tartan. My daughter in law measured me as per Scotwebb's instructions and the kilt came about 2" too large. When I spoke with them by telephone I was told they don't do alterations and I should take it to a local tailor for alterations. That struck me as unacceptable for a made to measure kilt (or any made to measure garment for that matter). To be sure, the tailor here in Des Moines only charged me $45 to alter it and it now fits fine. Nevertheless it left a bad taste. I would have thought with a made to measure kilt (what Scotwebb calls bespoke) they would have altered it as necessary. I do understand there is some controversy about the meanings of the terms "off the rack", "made to measure" and "bespoke". Even when Scotweb calls my kilt bespoke I would have thought made to made to measure might have been more accurate. I should add I am very happy with the kilt as altered and that the $45 was a small percentage of the clan crest Prince Charlie package.

Regards,

Leonard (MacGregor) Tinker